Members Served
1,240
People supported through at least one direct service during the reporting year.
1. Annual Snapshot
A concise overview of the scale, continuity, and depth of support delivered through mobility services, digital access, peer support, and advocacy.
Members Served
1,240
People supported through at least one direct service during the reporting year.
Active Volunteers
84
Volunteers providing reading support, escorts, event staffing, and outreach.
Program Retention
92%
Members who returned for follow-up services or remained enrolled across multiple quarters.
2. Reporting Framework
Every quarter we combine quantitative output tracking with member feedback and partner validation to understand both service volume and lived impact.
Staff record baseline needs at intake, log attendance and milestones after each session, and close interventions with a short outcome review focused on confidence, independence, and service access.
Program leads review trends monthly, while board committees review quarter-end dashboards covering referrals, completion rates, unresolved barriers, and emerging advocacy priorities.
3. Program Highlights
These featured reports show where intensive support had the strongest practical effect for members navigating public space, digital systems, and community participation.
Individual travel coaching helped members test repeat routes to clinics, workplaces, and transit hubs until they could complete them with less escort support.
Outcome: 31% average increase in route confidence
Workshops and one-to-one coaching enabled members to complete secure logins, public forms, and everyday communication tasks without relying on others.
Outcome: 88% completed priority online tasks independently
Group meetings, volunteer calls, and family engagement reduced isolation and kept members connected to practical support between service appointments.
Outcome: 74% reported stronger social support after 3 months
By consolidating recurring cases into evidence briefs, the association improved response times with employers, schools, and public agencies.
Outcome: 67% of active access cases resolved within one cycle
4. Financial Transparency
Board-reviewed financial reporting tracks how unrestricted gifts, grants, and public funding are converted into direct member services and operational resilience.
5. Member Case Studies
Case studies complement headline statistics by showing the sequence of support that helped members regain routine, confidence, and independence.
A member returning to vocational training completed route trials, tram rehearsals, and station familiarization over five weeks.
Result: solo commuting established for four weekly journeys
After a device accessibility setup and two guided sessions, an older member could independently handle identification, payments, and service renewals.
Result: four priority digital tasks completed without staff support
Advocacy staff coordinated with an employer and equipment provider to clarify needs and remove bottlenecks in the approval process.
Result: workplace adaptation secured nine weeks faster
6. Report Library
Funders, partner institutions, and community stakeholders can request detailed reporting packages tailored to operational, strategic, or governance review.
7. Request Information
We provide accessible summaries, board-ready snapshots, and partner-specific reporting extracts for funding, oversight, and collaboration conversations.
For Funders
Request annual results, audited highlights, and program breakdowns for due diligence or grant renewal.
For Partners
Receive reporting tailored to referral partnerships, municipal coordination, or event collaboration.
For Community Members
Ask for key findings in accessible language and formats suitable for members and families.